Voice and conversations
Carry call context into the next action.
Explore Voice and conversations →
Service and conversations
Keep the conversation—and the context—moving.
Bring website questions, support work and customer conversations into a connected process, with knowledge-grounded assistance and a clear path to your team.
Inside the workflow
Make each handoff legible.
01 /
Webchat Widget
Answer site questions using configured knowledge, capture interest and offer a relevant next step.
02 /
Support Agent
Triage tickets, draft grounded responses, surface macros and route work to staff.
03 /
Customer continuity
Keep conversation history, ticket context, portal activity and feedback available to the right people.
Walk through the process
From context to recorded work.
Support policy, escalation rules, knowledge quality and staff availability shape the workflow. A draft response is not a resolved ticket.
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A visitor asks a question
The Webchat Widget identifies its AI role and uses the configured site knowledge.
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Ground the answer
Provide relevant context or make uncertainty explicit.
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Connect the inquiry
Capture details with an appropriate privacy notice and link the inquiry to the customer process.
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Hand off to a person
Route complex questions to a configured human or support queue.
Continue exploring
Keep the next step connected.
Workflows
Inspect the handoff and recorded result.
Explore Workflows →
A human handoff
Keep uncertainty visible.
If knowledge does not support an answer, route the question to the configured team. Carry the original inquiry, relevant record context and proposed response into the handoff so a person can pick up the thread.
Your next step
See your customer workflow, connected.
Bring one real workflow to the conversation. We’ll show how the records, agents and review points fit together.